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We’re sorry to hear that you’re unable to place an order. You can try this method or contact customer service, and we will work on resolving the issue as quickly as possible.

Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.

If you receive a faulty item, just send us a picture of it along with your order number. If the item(s) delivered to you are faulty or if they wither off in the first wash, we’ll send you a free reshipment. You don’t have to send it back to us. All we’d need would be a picture of the faulty item.